Introduction

Welcome to Banarasi Mahal (“we,” “our,” “us”).
Your privacy is important to us. This Privacy Policy explains how Banarasi Mahal and its affiliates collect, use, share, and protect your personal data when you visit or make a purchase through our website https://banarasimahal.com (“Platform”).

By using our Platform, providing your information, or purchasing any product or service, you agree to the terms of this Privacy Policy and our Terms of Use. Your data will be stored and processed in India in accordance with applicable Indian laws, including data protection and privacy laws.
If you do not agree with this Policy, please do not use our Platform.

1. Information We Collect

We collect personal data when you interact with our Platform, register for an account, make a purchase, or communicate with us. This may include:

  • Personal Information: Name, date of birth, email address, phone number, and shipping/billing address.

  • Payment Details: Bank account, UPI, debit/credit card, or other payment information (processed securely through payment gateways).

  • Transactional Information: Details about your orders, preferences, and communication with us.

  • Device and Usage Data: Information about how you use our Platform, your IP address, browser type, and location data (where applicable).

You can choose not to provide certain information, but it may limit your ability to use some features or services on our Platform.

2. How We Use Your Information

Your personal data is used to enhance your shopping experience and ensure smooth service. We may use your data to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases, returns, and support requests.

  • Personalize your experience on our Platform.

  • Send updates about new collections, offers, and promotions (with your consent).

  • Improve our products, services, and website performance.

  • Detect, prevent, and address fraud, security, or technical issues.

  • Comply with legal and regulatory requirements.

You can opt out of promotional communications at any time.

3. Sharing of Information

We value your trust and only share your information as necessary:

  • With Service Providers: Trusted partners such as payment processors, logistics partners, and IT service providers, solely for order processing and service fulfillment.

  • Within Our Group: With our affiliates or business partners for internal operations and marketing (unless you opt out).

  • Legal Requirements: When required by law, court order, or government request to protect the rights, property, or safety of Banarasi Mahal, our users, or others.

We do not sell or rent your personal information to any third party.

4. Data Security

We adopt reasonable security measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction.
While we strive to use secure systems, no method of transmission over the Internet is completely safe. By using our Platform, you acknowledge the inherent risks of data transmission online.
Please ensure your account login credentials remain confidential.

5. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

You may request to delete your account by contacting us or using the “Delete Account” option in your profile settings.
We may retain certain data to resolve disputes, prevent fraud, or comply with legal obligations. Data retained for analytical purposes will be anonymized.

6. Your Rights

You have the right to:

  • Access and review the personal data we hold about you.

  • Request corrections or updates to your information.

  • Withdraw consent or request deletion of your data.

To exercise these rights, please contact us using the details provided below.

7. Your Consent

By using our Platform, you consent to the collection, use, and processing of your information in accordance with this Privacy Policy.
If you provide information about another person, you confirm that you have the authority to do so.

You can withdraw your consent at any time by writing to us at the contact information below. However, withdrawal of consent may affect your ability to use certain services.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our business or legal obligations.
Any significant changes will be communicated through our website or via email, as required by law.
Please review this Policy periodically for the latest information.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your data, please contact us at

Email: support@banarasimahal.com
Call/WhatsApp: +91 70427 18429

Address: Saket Tower, FLAT NO-303, Plot No GH 3A, Sector 77, Gautam Buddha Nagar, Uttar Pradesh - 201307